Poor service
<p>Last week Thursday I went to Cartridge Depot at Middelburg Mall. </p> <p>Alida suggested I buy the generic cartridges for my Epson printer. One of the other clients said I should be carefull as the cartridges doesn't work on his printer. Alida strongly disagreed that it should work and encouraged me to try it. She ensured me that if it doesn't work...she would refund me fully.</p> <p>As soon as I got home, I replaced the cartridges according to their instructions. The yellow cartridge leaked in the package before opening and my hands were in a mess for 3 days.</p> <p>After half an hour, the printer still didn't recognize the cartridges. I immediately phoned Alida. She suggested I bring in the printer so that she can help, and again ensured me that she would fully refund me if it doesn't work. I old her that I cannot go back immediately, and will only have be able to go back the following week.</p> <p> </p> <p>Only today I got chance to return with the printer.</p> <p>She immediately started helping me and replaced the cartridges with new generic cartridges....all for nothing. She made a phone call to someone...but didn't explain anything and simply went om writing something.</p> <p>She wrongly worked out the Price for original cartridges. When I asked het for the Price again she realized the original Price was wrong. I told her to leave the new cartridges and that I would go to another shop ..seeing as we have already been struggling for môre than half an hour.</p> <p>After she made me sign 6 different slips she continued on her computer for several minutes more.</p> <p>Afterwards she gave me a form to sign which stated that I will only be refunded for 3 cartridges. Upon asking why...she stated that the one cartridge was 1g under weight. </p> <p>Why couldn't she have stated that earlier?</p> <p>Of course I completely lost it seeing as we already were there for almost 45 minutes.</p> <p>How can she promise to give a full refund, and then just turn around. She phoned someone again and then just said they would send it to headquarters to examine.</p> <p> </p> <p>I think it is plainly pathetic!!! She herself saw that the printer doesn't work at all with the generic cartridges. She ensured me that it would work. She convinced me to buy it.</p> <p>If I had rather just gone to another shop From the start, I wouldn't have had this headache now!!!!</p>