Disgusting service

First review I've done but unfortunately you need to be exposed. We purchased expensive cartridges from you guys for urgent business use. It was delay after delay which happens but that's not the problem. The problem was that for years we buy cartridges and we use them so we not new to the game like you might think. We finally received the cartridges to find that it's only half ink in it. These things happen so we let your company know that there is a issue with it because why would I want half if I paid for full. The disgusting reply is that they spoke to their suppliers which said that they have never had this issue before so basically I the client who paid for a product is lying. So you guys decide that your supplier never ever makes a mistake in their history so its our fault. That's honestly disgusting. Then you have the audacity to say if we return it I must pay for courier costs because it's out of the warranty date. I just received it!!!!

You know who we are. Ask Ann she's dealing with us.

What would help us is your suppliers contact number so I can contact and get a new cartridge or another half one or YOU come collect or pay the courier. We purchased it thought you not them. Now I have to do your job and get things done through them because we obviously been taken for a joke by you.

Ricoh will also be informed by this terrible situation. You costing me money and time.

Not interested in refunds I just want what I paid for. Puzzles me how you could think this service is okay. Anyway we all make mistakes so no need to respond just sort it out. I'll go away once it's sorted.