DC
Dawn C

1 reviews | Active since Jan 2020

31 Jan 2020, 16:53

100%

I bought a generic cartridge for my HP Colour Laser Jet Printer and immediately the printer ceased working showing an error. I went back to them - the store in President Square, Vanderbijlpark - and they assured me that it was not their cartridge as they have never had any complaints. Thereafter, I took the printer to HP who tested it and said that the cartridge was definitely faulty. I purchased an original HP cartridge and the printer was 100%. However, Cartridge Depot refused to refund me even though I reported it to the owners at Head Office. Eventually they refused to even speak to me. Shocking service and faulty cartridges - DO NOT SUPPORT THEM!!

0
Replies (1)
Cartridge Depot
Cartridge Depot's reply21 Sept 2020, 12:59
Official
Dear Dawn, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. 

Please feel free reach out to us with any further comments, concerns, or suggestions. We would love to make things right if you give us another chance.

Regards,

Cartridge Depot