STOP *****ING INNOCENT PEOPLES MONIES

I made the biggest mistake of doing a booking on line via Cartrawler on 17 December, I did amend the initial booking and when I tried to further amend the booking, I was told by an consultant from Budget Rental that I can cancel online and that the refund would be done immediately. I proceeded to cancel the booking and have proof of the cancellation. I was referred back to CarTrawler by budget and all the consultants do is simply pass the buck to Budget. I was asked for proof of cancellation which was forwarded to them. I must constantly call them and follow up only to be told that it takes 10 to 20 business days for a complaint to be resolved. I spoke to Heidi now who simply perambulated around the outskirts of verbosity and when I requested to speak to a Manager I was put on hold forever and dropped the call as I was on hold for way 2 long.<br> <br> Guys you'll are ******* and ***** innocent peoples monies, when it came to payment the monies was immediately taken off my account now you must immediately do the refund likewise.... Stop *****ing and beating around the bush.. Heidi did confirm that the cancellation they have is for the right reservation so why must I wait....