PROCESSES ARE POOR AND FEEDBACK IS NON EXISTENT

I BOOKED A CAR FOR THURSDAY AT OR TAMBO AND AMENDING TIMES AND ADDING INSURANCE HAS PROVEN TO BE THE MOST CHALLENGING PROCESS I HAVE HAD TO ENDURE WITHOUT SUCCESS. CARTRAWLER BEING A WORLD WIDE COMPANY SUCKS TO THE HIGHEST DEGREE. I EXPECT A CALL ASAP ON *** TO RESOLVE THE SITUATION.