Funds deducted but no rental vehicle booking made

We have had the worst experience.

We made a booking which was accepted. Funds were deducted from our account, we had our voucher and when we went to collect the car the booking hadn't been confirmed with the provider.

This was over a long weekend so cars were in short supply. Luckily we found a car through another rental company but obviously had to pay the fee and deposit.

R2000 was taken from us by this company but we did not use the car. To claim a refund we needed to load a case which has been under "investigating" for the past week.

It is covid. Money is tight and we are still waiting for a refund with no direct SA line to call or communication regarding how long we can expect a refund. The money was deducted almost immediately but the refund process is so slow.

Not without noting that we were seriously inconvenienced by NOT being able to collect the car.