Cartrawler Quote Agreed - I was double billed and deceived & Terrible Response after Enquiry

<p>After accepting a very good quote from Cartrawler online, proceeding to pickup my vehicle from ORTBidvest.In a week or so, I received a Bill from Cartrawler for double the amount of the signed Cartrawler agreement. I am disgusted with my response from Cartrawler:</p> <p>Dear Nicolette , <br />I have investigated your recent car rental with Bidvest through Cartrawler. From looking at your rental agreement I can confirm that you have been charged for insurance. As you have signed for this insurance, Bidvist will not refund you this amount as you have signed for this product at the rental desk.<br />I do hope that this has clarified the matter to your satisfaction.<br />Kind Regards,<br />Katie</p> <p>My Response:<br />This is not correct as per the Cartrwaler quote that i agreed with and signed with you. Your quote had a specific amount quoted and I agreed to pay the amount that Cartrawler quoted.</p> <p>How am I supposed to just know or smell that your quote was changed AFTER I ACCEPTED THE AGREEMENT FROM YOU??? <br />I arrived at the bidvest counter with my printed and confirmed agreement voucher from CARTRWALER in hand.</p> <p>I trusted the quote that I accepted from CARTRAWLER and walked in to the BIDVEST Office ."accepting" a totally different quote that WAS NOT indicated to me to be different from the quote that i accepted online through YOU...CARTRAWLER!!!</p> <p>At the BIDVEST counter neither you (CARTRAWLER) or the Bidvest representative informed that what i booked online might differ from what he is presenting to me to sign for the rental agreement.</p> <p>Secondly I paid a deposit amount to you that was not deducted by BIDVEST. What about that???</p> <p>The sad fact of the matter is that after collecting our rental vehicle at Bidvest, I felt i received excellent service...<br />So it was just to GOOD TO BE TRUE.. You will fix this..or I will. Terrible CARTRAWLER response to an earnest customer query..</p> <p>Cartrawler or Bidvest did not indicate the change in quote to me whatsoever. I was mislead by Cartrawler and do not accept the response from cartrawler and demand a better resolution to this misleading way of doing business.</p> <p> </p>