Cartrawler car rental

I booked a vehicle at OR Tambo from Woodford through Cartrawler. I paid the full amount and received confirmation. We arrived at OR Tambo and needed to pay a deposit of R4000. Mistakenly i missed the sentence stating that i needed a credit card for this. I do not own a credit card and requested, i pay with my debit card or with cash. This was not acceptable and i was told to go to another car rental or phone Cartrawler if they could assist. The person at Woodford was not interested in assisting so i had to go and phone Cartrawler. The lady from Cartrawler was not interested at assisting and told me that this was my problem and that i would also loose my payment made for the car over my 4 day period in Gauteng. I was stuck with my family on an Airport and did not know what to do. I apologised for missing the credit payment condition in the contract but she still told me that it was my problem and Cartrawler could do nothing about this. I was extremely un-happy as surely they could have tried to accommodate me. Fortunately for me the Manager from Woodford and everyone needs to know his name is "BEN" came over to me and in an awesome friendly manner tried to do something for me. His words were, " Let's forget about the mistake. we need to find a solution" He came up with suggestions and one of those was for a family member, not in JHB to use their credit card and do the payment for me. He spoke to my family member and explained what to do and our problem was resolved. BEN, even walked all the way to the car with us and made sure we were fine. So for BEN, from Woodford. You saved your company from being a No No in future. As for Cartrawler, be warned, once they have your money they are done with you.