sS
sibongile S

1 reviews | Active since Sept 2023

22 Sept 2023, 11:14

zero rating

am very much dissapointed and feel conned..i went to buy a car at carzuka last year nov..the price was 50 000 or so ..when iwas about to pay i found out it wasnt exactly the price they said it was..The money was now 3000 extra ..I then said no if that the case i will not purchase it..The sales man then says to me in order for me to not pay that admin fee of 3000 i should agree to take their car track insurance and once i get out of the dealership i can cancell it and get my own desired car insurance ..I agreed on that because i trusted him..It so then happened that after 3 months of having the car it overheated and never ran again...And i got called as to why the debit wasn t going through i then told them i wanted to call and tell them the car aint working anymore so i would i at least have to not pay whilst i ty to fix it becuse its at home not moving at all...Of which i was never listened too..I then waas told that i signed a three year contract and then i asked with who coz this on what the asles man told me the day i was there at cartrack and i needed clarity on that...No one seemed to bother coz i even apped the sales to ask him what is going on he just bluticked me..So l was told that i have to pay 2000 for the device they installed in the car i then said no come remove it coz i dont need it anymore was told no i have to pay 2000 of which is sounds as if am being forced and they wont take no for an answer yet their sales man **** to me...SO just now and recently am being called now and gain told that am blacklisted blablablah..How come but you dont want to acknowledge the false purchase i was offered by your staff?and i have to pay 1800 to be unblacklisted even if i pay up the outstanding R645 AND 2000 on top if i want o close the account....Welll get your facts straight and u can blaclist me all you want as long as u not involving your salesman then go ahead with your legal actions and stop asking mre money that i dont owe you...

0
Replies (1)
Cartrack
Cartrack's reply22 Sept 2023, 11:24
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
 The Cartrack Team