Zero interest in customer queries

Utterly disgusted at the lack of service I have received. I put through a simple request to confirm that my trackers on my fleet are working. After 72 hours and 3 phonecalls, the lady manages to check my first few vehicles in a matter of minutes. I have now been waiting 5 DAYS to get a response on my other vehicles?! Your job is to TRACK my CARS and I cannot get an answer from you as to whether or not my CARS are being TRACKED.