Zero feedback and no client service

I sent an email 29/02 with regards to a double deduction made on R360 and another R350 on 26 and 27 January respectively. No Reply, did a follow up on 6 March No reply. Did a another follow on 11/03 received confirmation it will be looked into, 12/03 followed up and was told escalated ro accounts department. Now yet another day further and no reply. I want a full statement on my account, and the wrong deduction paid back before COB today. I want to know why R10 fee is charged for my account when You want a upgrade fee. I will give you until COB today for the above. If not be ready for a automated every hour social media post on this.