Zero customer service

This is the second time I am complaining about the same thing. My brother passed away in January 2020 and we have been trying to transfer his account to his wife's name. Cartrack keeps sending us the wrong forms and when I call them, the insist on speaking to my brother. I would love to speak to him too but that is impossible. On this public forum I now inform Cartrack that they must arrange to remove their device and that I never want to deal with them again. There is zero customer service and even worse, zero compassion.