RV
Ronel V
1 reviews | Active since Dec 2024
07 Jan 2025, 10:23
Zero Customer Care service
Not very happy with this company at the moment. New tracking device with dashcam was installed 18 Nov 2024, technician cracked my windscreen. I am struggling from then to have it replaced. They dont respond to emails, Customer Care keep on saying they will forward email to department, needless to say, still nothing happened. If this is how their Customer Care is, how will they protect my vehicle??
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
07 Jan 2025, 10:30Good day,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
Cartrack's reply07 Jan 2025, 10:30
Official
Good day,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
RV
Ronel V's updateReviewer Update
07 Jan 2025, 17:12Thank you to Molantwa Netshimbolimbo who contacted me today to try and resolve this matter.
RV
Ronel V's update07 Jan 2025, 17:12
Reviewer Update
Thank you to Molantwa Netshimbolimbo who contacted me today to try and resolve this matter.
RV
Ronel V's updateReviewer Update
13 Jan 2025, 11:23I withdraw previous message...it is Monday again!!!! Apart from Molantwa who contacted me and promised me this is now sorted, NOTHING HAPPENED!!! My windscreen is still not fixed....this is frustrating😡😡
RV
Ronel V's update13 Jan 2025, 11:23
Reviewer Update
I withdraw previous message...it is Monday again!!!! Apart from Molantwa who contacted me and promised me this is now sorted, NOTHING HAPPENED!!! My windscreen is still not fixed....this is frustrating😡😡