sS
sheenaplant S

1 reviews | Active since Jun 2017

07 Jun 2017, 12:36

Your unit is destroying my car batteries and I cannot get you to remove the unit

<p>I had a unit in an car and asked for it to be moved into a new vehicle. I was told at the time that it wasnt necessary to physically remove the unit as it was old and a new unit was put into the new vehicle. The old unit just needed to be disconnected on your system.</p> <p> </p> <p>It has subsequently come to our attnetion that the Cartrack unit is still draining the battery - two batteries and an auto electrician visit later.</p> <p> </p> <p>I have phoned and asked numerous times for the unit to be removed and have been told that it is difficult because the car is no longer on yur system. I have been told numerous times that the scheduling department will phone me. This never happens.</p> <p> </p> <p>I am desperate - please help</p> <p> </p> <p> </p>

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Replies (1)
Cartrack
Cartrack's reply07 Jun 2017, 12:41
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards,
The Cartrack Team