Your customer experience is so horrible

The customer experience cartrack provides is so pathetic, on the 15th of December I was advised to do a manual payment by the consultant and she promised that a debit order will not be collected...to my surprise I was debited on the 22 Dec After making that payment I kept on following up for them to confirm if they will not debit my account.i never received any feedback back instead I kept on receiving msgs from their robot asking if my query was resolved and when I click on no query was not resolved I would receive a msg saying we Will provide you with feedback after 24 hrs but after 24 hrs I would receive the same msg asking if my query was resolved. From the 15th December to date I did not receive my refund and my account was debited yesterday.