You pay for their service.

I’ve been talking with the cartrack accounts, I wanted to cancel the contract but they told me I must pay R1400 which is not a reasonable amount as started in the contract. I asked what can they do for me and said no, I must pay.

So I decide to stay on, seeking a downgrade to the lowest premium, they say I still need to pay. We are in a middle of a pandemic but it seems like you guys don’t care. How can I pay when saying I don’t have the money. Can you please downgrade me account I will stay.

I mean as a person, who has never used your resources and this one time to downgrade you want to bill me R350 for using downgrading.