1 reviews | Active since May 2018
Wrong Trip report was given to insurance to use it in rejection of the claim
I was involved to an accident on the 17th of August 2017 and my car was written off , my insurance has rejected my claim reason being my trip report was not accurate because ends at almost 130 km before accident scene , what i don't understand is that insurance has Trip report that they claim they have obtain them from Catrack management which ends at the accident scene ,these trip report is has wrong speed limit of the road Sanral has also confirm that and wrong reading of my car speed during that day
NB: My question is who in the Car track management has provide these wrong information to insurance .
I have made several request for Trip Report from fleet department science January to verify and confirm if these is the right information is from the system, and they have confirm that they where sending me correct Trip report direct from the system and Insurance must have the same information for investigation . I even visited t Cartrack Office and they confirm that the information that the insurance have they never have such Trip report on their system , I even consulted my Legal attorney to request to request such in formation on my behalf and Jabu confirm that the information sent to me was directly from the system that was the only Tripreport they have for my car for that day My question who gave wrong Trip report to the insurance to use it against my claim , where is these Trip report coming from if the one i have been given is been sent directly fro the system
I have almost 6 copies of Trip report which was sent to me directly from the system by fleet management team and they are confirming the same reading and locations
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
