Worst tracking company to do business with. Amateurs only good in sales.

Tracking device stopped working on June 16. No call whatsoever from cartrack. Even for battery disconnects I stopped receiving calls months ago. I called through to find out where my vehicle was as it was not near me and CarTrack could not locate it at all. A few days of them resetting device and asking me to call again the next day. (This is the service you can expect). I requested a cancellation as I have been paying for a service that they cannot deliver on. On 26 July I also called accounts department to request a refund for the one month as service was not working. I further requested cancellation of the month to month contract which is 20 days notice, hence only requesting 1 month and not 2 months of refund. I waited two weeks and called to follow up only to be told that there is no refund due to there not being a proof of payment in ticket and proof that device is faulty. You take money via debit order... and proof is lack of visibility of my vehicle which is why cancellation is requested!!! Keep in mind theres no communication from cartrack. I had to call to follow up. Nobody requested anything from me. On calling today I was met with understanding from 2 agents who were willing to assist however they kept passing me onto the next person to which the third person I spoke to was completely arrogant and honestly should not represent the company. A lack of understanding of the issue which I had to explain each time and for him to just keep pushing the 20 days notice and not listening to me as a customer (ex customer now) No wonder this company is losing clients as you sell the world to people but once units are installed you don't care about delivering a service which is your main priority. This is the worst tracking company I have ever had to deal with. Hire competent staff. You can keep the money I wanted a refund for. You have lost a customer and many more future customers. I will never recommend this company ever again!!! Dont bother trying to sell me any services you guys have as you are active in making sales calls.