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johnstone.dee johnstone.dee
1 reviews | Active since May 2016
15 Oct 2025, 08:46
WORST TRACKING COMPANY IN THE COUNTRY!
Today my driver had in incident with a taxi driver. I have again run out of data due to sales selling me a unit incorrectly. I pay R1500 per month. I phone camera support, and they said there is no footage from either of my 3 cameras at 07:39, yet at 07:41 the system uploaded a fatigue 5 second video. The camera support agent also laughed at me at the end of the call, and I just hung up. Oh, not to mention that I now have to pay for a technician to come and pull the footage off the DVR. Why must I pay more money???? I am now referring this matter to the Ombudsman. I DONT WANT THIS UNIT ANYMORE. I REFUSE TO PAY FOR EARLY CANCELLATION EITHER. I have had nothing but horrible service from Cartrack.
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Replies (1)Cartrack's replyOfficial
15 Oct 2025, 09:15 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply15 Oct 2025, 09:15
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
