1 reviews | Active since Jan 2012

06 Nov 2025, 08:31

Worst Tracking Company Ever - Unreliable

I have been having issues with the unit in my truck, it did not update the location, I called cartrack technical support and was advised that the unit is faulty and needs to be replaced.

This happened early August. It took cartrack 3 months to come out and inspect my unit. The days they were supposed to come, they never pitched without any explanation or notification.

Now this means that my truck is exposed as the unit of not working and yet cartrack keeps on debiting the account. Should it be hijacked or ******, my insurance will not cover due to a faulty unit.

Now I purchased another truck and wanted to install a new unit, I now have the same issue, been struggling to get a fitment since last week.

A fitment was eventually scheduled for today at 8am to no show again. I called they was told the technician has canceled the fitment last night at 20:00 and yet they failed to notify me.

I have 7 vehicles including the camera package yet they fail to services me when in need of them.

I would advise the public to stay aware from Cartrack as you will be left if debit to an incident occur.

I even moving all my vehicles with another tracking company that prioritize the safety on my business.

I am so disappointed and have completely lost faith in there products.

I have a useless Account Manager that never answers your calls or even available to attend to your needs.

STAY AWAY FROM CARTRACK.

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Replies (1)
Cartrack
Cartrack's reply06 Nov 2025, 08:42
Official
Good day Ramodiegi Humphrey,

Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team