Worst tracking company….

Hello Peter:

I have been a loyal client of Cartrack's since May 2020. When I signed my contract with Cartrack I trusted that I would be doing business with a reputable company. I am extremely disappointed and frustrated by the service I have been receiving from them.

Ever since I signed with Cartrack, my vehicle was taken in for service on several occasions and I did not receive a single notification from Cartrack to alert me that my vehicle battery was off, as per my contract with them. Surely at the point the battery was removed from the vehicle during the service, the standard procedure would be to notify me of non-typical activity on my vehicle and get my confirmation that all was in order. However at no point have I ever received such communication from Cartrack.

To my increasing vexation with Cartrack, yesterday after another lengthy phone call with one of their representatives, I discovered that the registration loaded on their system for my vehicle has been incorrect all along! Turns out I have been paying towards a service for two years for nought!

This is unacceptable, unfair and beyond pathetic treatment of a client. Their service is appalling!

I am currently struggling to get assistance to cancel my contract with them. They are actually serious about insisting I pay their cancellation fee and payments for the months left over on the contract! In what universe do they think it is even ethical to request that of me after they have been receiving my money faithfully and all along haven't been holding up their end of the bargain!

If I could rate their service anything lower than this one star, it would be lower than zero!