Worst tracking company

I am extremely disappointed and concerned about the service I have been receiving from Cartrack. I drive a high-risk vehicle that is commonly targeted for hijackings, which is exactly why I chose to invest in a tracking company for safety and peace of mind.

I always activate the car watch/alert feature at night because of the risk associated with my vehicle. However, recently I activated it as usual, started my car in the morning, drove to work, and never received a single verification call from Cartrack. I activated it again while at work, and again after work when I drove home — still no call at all. This completely defeats the purpose of having the service and honestly raises my anxiety and concerns about my safety.

What makes matters even worse is that whenever I contact support, I’m simply told to restart the app, yet the problems continue. There are also times when the app incorrectly shows that my ignition is still on even when the car is actually off. This makes me seriously question whether the tracking system and alerts are functioning properly at all. A security service should be reliable, accurate, and responsive, especially in emergency situations.

What is even more concerning is that these issues only really started after I relocated from Cape Town to Johannesburg. In Cape Town, I never experienced these kinds of problems with the service. Johannesburg is known to be a much higher-risk area for my type of vehicle, which makes these failures even more alarming and unacceptable.

To make matters worse, when I contacted support, I was told that I would need a technician to inspect the tracker, but if they find no fault, I would still have to pay a call-out fee. I find that completely unreasonable considering I am reporting legitimate concerns about the reliability of a security service that I already pay for monthly. Customers should not be made to feel guilty or financially pressured for raising safety concerns.

I also have a friend who drives the same type of vehicle and was recently hijacked. He allegedly received poor assistance and was later contacted by different people demanding money and claiming they had found his car. Situations like these only add to the fear and distrust surrounding the service.

As a paying customer, I expected protection, reliability, and peace of mind. Instead, I am left feeling anxious, unsupported, and unable to fully trust the system that is supposed to keep me safe.