R(B
Roelof (Rudi) Becker

1 reviews | Active since Apr 2022

24 Nov 2022, 16:38

Worst service/Unprofessional

Good day,

I bought a new Toyota Double Cab. Your system seemed to be most fitting.

I contacted your team for an installation. At first, I was asked if I'm available the same day for the installation, and I rep**** I am. Nobody pitched. Then I received an sms that I would be contacted within 48 hours, I was contacted only to be told that the technician couldn't make but I wasn't contacted.

Furthermore, when you speak to the call centre staff you can hardly hear them as there is shouting and laughing in the background, very unprofessional in my opinion.

Therefore, if you can not keep to your word I can not see myself and/or any of my family and friends doing business with you.

I asked your accounts, scheduling team, etc. to cancel EVERYTHING.

Good bye

0
Replies (1)
Cartrack
Cartrack's reply24 Nov 2022, 16:47
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.

Kind regards 
The Cartrack Team 

Best regards,