Worst Service, No Value For Money

When we install a tracking unit in our cars we are hoping for piece of mind but this is not the case with Cartrack. We even pay extra for some benefits that don't come standard but when you need them they not there for you. Firstly I was stuck on the side of the road and immediately thought to myself I having a towing benefit with Cartrack so I went to the App and clicked roadside assistance. I was called and the network was bad so I moved location and pressed the roadside assistance several times and didn't get a call since. This made me realize I was paying for nothing and I'm on my way so I went ahead and was assisted privately which requires money. This happened on a Saturday so on Monday after everything i called the customer care line and was transferred to almost every consultant and remember this consultant telling me I should've called instead of using the app and there's nothing they can do they did their part and if I want to complain I can do so because they don't "care". I told them i had only one missed call and they should show me if I was called several times so they claim but nothing. I sent 3 emails to customer care and no one bothered to call until I sent it to the CEO email and I was then called to say they will investigate and that was two week ago and nobody came back to me as promised. I sent another to the CEO but nothing again. The same month I was debited twice and when I called to get my refund I was told there's nothing they can do and cant refund me since its less then R300. When my contract ends I'm never going to renew it. When you want tracker please think twice before you choose cartrack.