Worst service from a Tracing company.

This is my latest communication to Cartrack. Good day,

I tried to call you, almost 2 hours ago. This is the poorest service EVER!!!!! I guess I will have to post it on Hello Peter again, and it does not, I will have get Ombuds involved. Good day, Please refer back to my previous email. Unfortunately, you remain liable for the R120, and this charge cannot be disputed, as explained previously. Thank you for your understanding. *********************************************************************************************************** Good day, I hope you are well and keeping safe. My apologies for the delayed response. Kindly be advised of the following regarding your account: • The R120 currently reflecting as arrears was billed to cover the month of October. The device was installed on 02/09/2025, and you were billed a pro-rata amount of R116.40 for the period 02/09/2025 – 30/09/2025. • The R99 debit on your new account is for the month of November, in line with Cartrack’s policy of billing in advance to ensure uninterrupted coverage. Since the R120 for October remains unpaid, it now reflects as arrears. We kindly request that this payment be settled to bring your account up to date. Thank you for your understanding and cooperation Kind Regards, Zandile April CEO Escalation As you can see, I'm dealing with the CEO.

Good day, Zandile.

• A representative from Cartrack keeps contacting me about a personal tracking account, but all my accounts are now business-related. I don't have a personal account. The initial sign-up was done incorrectly, and although I wanted to cancel, the issue hasn't been resolved. Today, your colleague even threatened me, which is unacceptable—I will take legal action if necessary. • Please resolve the R120 charge today. I signed up for the R99 package, not R120. • Your team contacts me too frequently, and issues remain unresolved. • Review the call recordings for clarification. • It feels like you’re stalling instead of resolving my concerns. • Despite my repeated messages, nothing has been fixed. • As per our last email, there were double orders placed, which remains unresolved.

This has been the worst service experience I've had. Many recommended Cartrack, but my experience has only been disappointing. I chose the business option as it was the sole method my wife and I used for communication, so I transitioned to a fully business plan.

Please sort out these payments today. My wife is still awaiting a response from you. Get back to us as soon as possible. My wife still waiting for you.

Good day, I hope you are well and keeping safe. My apologies for the delayed response. Kindly be advised of the following regarding your account: • The R120 currently reflecting as arrears was billed to cover the month of October. The device was installed on 02/09/2025, and you were billed a pro-rata amount of R116.40 for the period 02/09/2025 – 30/09/2025. • The R99 debit on your new account is for the month of November, in line with Cartrack’s policy of billing in advance to ensure uninterrupted coverage. Since the R120 for October remains unpaid, it now reflects as arrears. We kindly request that this payment be settled to bring your account up to date. Thank you for your understanding and cooperation.

Kind Regards, Zandile April CEO Escalation Still no Communication from Cartrack .

Cartrack call me I think 15 times yesterday. Evetime, I say we are getting sorted. Every time I need to ask them is on business or PVT they say, oh I see you are busy moving over to business, and evetime I need to tell them it was never on private.

The last person I spoke to, they actually treated me they will blacklist my company or me. They don't even know to blacklist because list? That come from a processional company.

I'm still waiting for Zandile April to call me back. Not a stupid email from her.