TM
Thabelo M
1 reviews | Active since Jul 2021
01 Feb 2024, 11:26
WORST SERVICE !!!
Ever since I took a contract with Cartrack, It has always been a fight with them, I made an arrangement with them for a debit order on the 29th and they did debit the money but then again in a space of 2days they debit me again when they had already received their funds and when I ask for my refund I am told that I need to wait for 14 working days were as they didn't wait for 14days to debit me again, All I am asking for is good service from them and now it makes me wonder if they will even assist me when i am in trouble with my car.
Helpful (0)
Replies (2)0
Replies (2)
Cartrack's replyOfficial
01 Feb 2024, 12:08 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply01 Feb 2024, 12:08
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
TM
Thabelo M's updateReviewer Update
02 Feb 2024, 08:27The only response was a call from Lesly who says he was from the CEO's office but he still did not help me but just said he will check my account and come back to me yesterday and even today I am still waiting for that call and my money because this is a causing an inconvenience with me and other debit order that was supposed to be go through but CARTRACK thought they are smart and debit me twice for what reason, I don't know.. such a ****!!!
TM
Thabelo M's update02 Feb 2024, 08:27
Reviewer Update
The only response was a call from Lesly who says he was from the CEO's office but he still did not help me but just said he will check my account and come back to me yesterday and even today I am still waiting for that call and my money because this is a causing an inconvenience with me and other debit order that was supposed to be go through but CARTRACK thought they are smart and debit me twice for what reason, I don't know.. such a ****!!!