PB
Paul B

1 reviews | Active since Oct 2024

05 Oct 2024, 16:26

WORST SERVICE EXPERIENCE EVER! SO DISAPPOINTED!!!!!! 😞😞😞😞

WHERE TO START!!!!! I did my contract with Car track on the 12th of September 2024 with Quinton and his service was excellent and that's where it ended. In one week of probably 15 calls, I finally got a installation date for 8am on the 21st of September 2024. No one turned up at all. Throughout the day I spoke to maybe 5 different people which all told me the technician is on the way. Next week I had to phone in (they didn't even phone to apologize even though days have passed). After another 10 calls I was informed that the cameras are not in stock but they will arrive the Monday so they booked my second installation the Wednesday 2nd of October 2024. At 11am I phoned in to confirm if the technician is still coming and they told me yes. At 2pm I phoned again and the agent advised me that the technician will come and he reserved a technician for me. NO ONE PITCHED UP THAT DAY AGAIN. Not a call or even a message from the technician!!!!! Days and probably 15 calls later everyone so apologetic, confirmed the third installation date for today (5th of October 2024) for 8am. It is now 16: 08 and still no F***** technician! After 8 calls today, all different people, still no installation. Throughout this three weeks I have not received A SINGLE CALL OR MESSAGE FROM ANY TECHNICIAN!!!!!!!!!! I even stop Car track vehicles in my area and asked the employees if they can help to speed this up and no progress. It is disgusting how over the course of 3weeks I have spoken to over 20 people and still no service at all was performed!!!!! Sad that people take a salary at the end of the month with a work ethic like that!!!!!!!!!!!!!!!!!!!!!!!!!! 3weeks and still no tracker installed in my vehicle!!!!!

0
Replies (1)
Cartrack
Cartrack's reply07 Oct 2024, 10:10
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team