Worst Service Ever! They are BANDITS!

I have a fleet of Ubers and I have always used Cartrack on my vehicles for many years. One of my drivers just went missing together with my car. I went to the location on my app where Cartrack said my car is, it wasn't there. It was actually a drainage on the side of the road and there was no car in sight. I called Cartrack and asked them to track it, they said it was there and they don't recover cars if they aren't ******, so I had to get a (vehicle theft) case number for them to recover it.

Police couldn't open a case for me for many days (because I couldn't prove that my driver stole my car simply because I can't reach him) until I was forced to search for it myself until I found it. (That alone left a bad taste in my mouth).

One part of the tracker had been removed and dumped in the drainage, so for Cartrack to replace it, I would be charged R600. I agreed and it was done. I was shocked to see a debit order of R1'200 in addition to my normal bill the next month. I reversed that debit and queried it (but I continued to pay my monthly Cartrack bill).

It's now a year later, my account has subsequently been suspended, but they still want me to continue paying for the R1'200 plus my monthly bill yet they suspended my account. They have been harassing me everyday for over a year now, trying to force me to pay R600 that isn't theirs.

I have spoken to at least 15 different people from their "Accounts" department (that doesn't communicate within itself). I ended up blocking all calls from them after I had email conversations with 6 different employees from Cartrack about this matter. Once I explain my predicament, they ghost me and never get back to me.

I am sure I have already been blacklisted by them, I don't care! I would rather use a better tracker company than these **********.

I WILL NEVER USE THEM AGAIN!!!