Worst Service ever recieved

I've had the worst experience with car track. My car was ****** 3 weeks ago and since then its been an absolute hassle to obtain any feedback or even an update from them. At the time of logging my car as ****** the consultant identified my vehicle under an incorrect name and from there on its just been hell. I've requested recordings of my call when the order was placed and my contract or an activation report and was continuously given false promises. I find out only on the day my car was ****** that they did not have a GPS devise in my car therefore could not identify the actual location of the car. This also almost jeopardized my insurance cover and im absolutely appauled by their service. When asked why my device did not have a GPS device i was advised that the unit i had paid for didnt include that. I then proceeded to conduct a dummy call to their sales call centre who couldnt even explain the different types of tracker or why there were two.diff prices. Ive been a loyal client since 2017 and after this, i will never recommend the brand. Ive requested that their management contact me yet till this day there has been no attempt . Cartrack advertises a payout if they cant find your car yet it appears that was also false. Extremely dissappointed!!!