Worst service ever!

I called car track in November 2022 to inform them that their panic button is not working, they promised to send out a technician they never did. Called again in January 2023 still no body was assigned to the task. I called them again on the 1st of March 2023 and they told me that the device in my car has lost its warranty in June 2022, all this time I have been paying for a service that I was not receiving. They couldn’t even tell me where my car was. Now they are forcing me to continue paying for 36 months yet they failed to provide the service. I am definitely taking them down with my lawyers