Worst service ever !!

NOTICE OF CANCELLATION OF CONTRACT

Customer Account: Vehicle Registration: Service Provider: Cartrack

Date: 20 March 2026

Dear Sir/Madam,

I hereby give formal notice of my intention to cancel my contract with Cartrack with immediate effect.

This decision is based on the ongoing failure of the tracking unit installed in my vehicle, which has not been operating correctly. The issue has been reported on numerous occasions, and despite repeated requests for assistance, including the need for a service call, no satisfactory resolution has been provided.

Your continued failure to repair or replace the faulty unit and to deliver the agreed service constitutes a breach of contract.

In accordance with the Consumer Protection Act (CPA), I am exercising my right to cancel this agreement due to your failure to provide services that are of good quality, in working order, and fit for purpose, as required under the Act.

Please take notice of the following: The contract is hereby terminated with immediate effect.

No further billing or charges will be accepted from the date of this notice. Kindly confirm cancellation in writing within 5 business days. Arrange for the collection of your equipment, if applicable, at your own cost.

Should this matter not be resolved promptly, I reserve the right to escalate the issue to the relevant consumer protection authorities.

Yours faithfully,