Worst Service Ever - CARTRACK

Absolutely disgusted with the service from Cartrack.

I enquired online about a car dashcam on 18 March 2026, and within 5 minutes someone called me — great response time, or so I thought. The consultant explained the product and benefits, and I agreed to sign up on the spot.

On 19 March, I received a confirmation call scheduling installation for Saturday, 21 March 2026. Saturday came and went — no technician, no call, no apology.

I then tried contacting the call centre repeatedly with no success.

On Monday, 23 March, I was contacted again to reschedule for Wednesday, 25 March. Once again, I took my vehicle out of operation and waited… and waited… and once again, NO ONE showed up.

Today, Friday, 27 March, I get yet another call to “reschedule.” At this point, the level of incompetence is beyond frustrating. This is not just poor service — it’s a complete disregard for a customer’s time and commitments.

Twice I rearranged my schedule and lost productivity, only to be completely ignored.

DO NOT USE CARTRACK. This is by far the WORST customer service I have ever experienced.