Worst service ever

I have talked to more 5 consultants in one week regarding the same issue but they don't seem to grasp anything or save anything accurately on their system, so I am using this platform to write down the issue and hope to get proper assistance. My device did not fall off as you assume it did, it was installed and my dashboard was damaged by your technicians in the process of installing the device. I stopped making payment hoping you will hear me and my concerns.