worst service ever

The camera has not been working as expected since it was installed. What is particularly frustrating is not only the fact that the product is not functioning, but the extremely poor level of service I have received in trying to get the matter resolved.

I have made repeated attempts to contact Cartrack through various communication channels, including telephone calls, emails and WhatsApp. Despite all these attempts, I have still not received a satisfactory resolution to what should be a relatively straightforward technical issue.

As a paying customer, I expected the camera to be fully operational after installation. The purpose of having a vehicle camera is to provide security, monitoring and peace of mind. Instead, I have been left with equipment that does not work and have had to repeatedly follow up with Cartrack just to get assistance.

The fact that I have had to contact Cartrack through multiple channels without the issue being properly resolved is completely unacceptable. I should not have to continuously chase a service provider for assistance with a product that was installed and supp**** by them.

This experience has been extremely disappointing and, quite frankly, represents some of the worst customer service I have experienced. The lack of communication, follow-up and ownership of the problem has made the situation even more frustrating.

I would therefore like this matter to be escalated to a senior manager or the relevant complaints department for urgent attention.

I require the following:

A clear explanation as to why the camera has not been working. Confirmation of what steps will be taken to resolve the issue. An urgent appointment or technical intervention to ensure the camera is fully operational. Confirmation that there will be no additional costs to me for rectifying a problem with equipment installed by Cartrack. A proper response to my previous attempts to obtain assistance through telephone, email and WhatsApp. Confirmation of the expected timeframe for the issue to be resolved.

I have been patient and have given Cartrack more than enough opportunity to address this matter. I should not have to continue making repeated calls, sending emails and following up on WhatsApp for a service that I am already paying for.

I would appreciate a written response confirming how Cartrack intends to resolve this matter and when I can expect the camera to be fully functional.

I hope Cartrack takes this complaint seriously and addresses both the technical issue and the unacceptable customer service experience I have received.