Worst service ever

I arranged to have my unit unistalled about a month ago, however i have still not received any indication ofscheduling for my unit to my new car, i provided cartrack with the address of where the old vehicle is kept, still they went ahead and debited my 870 rands from my account however i still do not have a unit. When i call and call, they just keep forwarding my calls to different departments, this is the worst service i have received, its like the company is a ****. I wish i had never left tracker for this horrible company!!!it makes me wonder when i have an emergency what is going to happen to me?? Iam probably going to be forwarded to numerous departments as well. I regret having a contract with this company