Worst service ever

I changed vehicles during February 2022. We called Cartrack on the 8th to confirm what we need to do to get the device removed from the old vehicle and installed into the new vehicle. It was confirmed that the de-installation will take place at our house on the 10th of Feb and the device will be installed in the new vehicle the same day. The technician was supposed to be at our house at 10h00 but phoned to inform us it will happen at 12h00. The technician never showed up. We delivered the old vehicle (with the device installed) to the dealer on the Friday the 11th of Feb and we took receipt of the new vehicle (with no device installed). On Tuesday the 15th of Feb my husband called the Cartrack customer care line to find out what is going on as we are driving a vehicle without a device. The customer care agent made an enquiry on the system and informed my husband that the device was re-moved from the old vehicle but there is no record of the device being installed into the new vehicle. (If Cartrack cannot confirm that a device is installed in my vehicle, how will they ever have found it if it was ******?? ) She also informed him that she will escalate it and get back to us. The agent also said she will get the technical guys to make a booking with us to have the device installed.

On Friday the 18th of Feb after no response from Cartrack, I cancelled my contract via the Cartrack website. On the 22nd of Feb I again went onto the website and again selected the option contract termination. As I have not received any response from Cartrack, I then sent a mail to *** on the 7th of March informing them that I have cancelled my contract on the 18th of Feb already and no response was received, and that I will not allow any further debit orders in favor of Cartrack on my account. Today I suddenly receive a mail with a form that I must complete and give 20 days’ notice to cancel my contract. I have given notice on the 18th Feb already. I must also mention I have not signed any contract for the new vehicle with Cartrack. I have not received any confirmation or any correspondence from Cartrack that a device is installed in my vehicle. I will not recommend Cartrack to anyone as the service is the worst!