RM
Rachel M

1 reviews | Active since Feb 2018

07 Feb 2025, 12:39

Worst service ever!!!

I have never experienced such frustrating and unprofessional company as I have with Cartrack. From endless delays to unhelpful agents, dealing with this company has been nothing but a nightmare.

First, getting a simple response from their customer service team is nearly impossible. Whether you call, email, or try to reach them via their app, you’re either put on hold indefinitely or receive vague, unhelpful answers. I have always go through this platform in order for to get assistance.

Their slow response time and lack of urgency make the service unreliable when you need it the most. I've been querying about the cameras being inactive on one my truck since last month and to date no one has been in contact with. This is also compromising my business as can not monitor the cameras on my truck.

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Replies (1)
Cartrack
Cartrack's reply07 Feb 2025, 13:03
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team