Worst service ever

Cartrack knows nothing about customer service, i had a device fitted with them. i was also paying for a towing service. I had a break down while with my family. I called them for help, first of all they couldn't pick up where my car was, even when i pressed the panic. This is when we found out my panic was not working. I gave directions to were i was, i never received any help from them, i waited for hours with my family in the car, i had to make other means that we get home safe and that the car is taken. It took them two months to come and replace the panic, the technician told me the panics were very faulty. This is the worst service ever, what are we paying for?