Worst service ever

Good day. I am sending this complaint after a week escalating the matter to their useless “ceoescalations” email which they promise to reply in a day , I am still waiting. Please note my account number is Mabu02644, I had a fleet tracking device installed in my car in September 2018 If im not mistaken, the unit that was installed was faulty and it needed to be repaired , I’m not sure how a new device can be faulty nonetheless I contacted car track to solve the issue I was then told a technician would come and assist , unfortunately on the day I could not make it so I called to move the appointment which that was done, a new appointment was made and the technician did not honor the appointment. According to they they tried to contact me several times to sort out the issue and couldn’t get hold of me, I then contacted them in January 2019 to cancel the contract and that was also not done. I have been in contact with them recently in January in which I spoke to a Maggie in the fleet management department who said she will investigate and get back to me in 2 days, after two weeks I contacted them but could not be assisted , I then received a call from a lady who told me that my credit refund enquiry from the beginning of the contract to now was declined however I will get a refund from when I asked for the cancellation , I then asked her when I will receive it and how much will I be ? she said she will speak to accounts and get back to me and unsurprisingly she did not! I called and my query was then handled by Jozenio from the Technical side and I got an sms stating that he will call me and we all know what happened. I tried to contact them on the 4th of February and their useless agents were transferring me from department to department without explaining why. Im not sure if this is part of their service level agreement , however this is the worst service I have ever received from a service provider by far. I myself work for an insurance company and understand that clients come first but clearly their departments work in silos and have very poor recording of interactions as I continuously need to explain myself every time I call , which is pathetic for such a “big” organization. I would like to cancel my contract as you guys went against your contract and I have not receive the service that I have been paying for. I would like a refund of all the premiums I have been paying for nothing!! I will take this further If need be, not because I need the money but because I work on principal which is something this company should learn and they should start taking their clients seriously, without customers you are non-existent. And losing one client is obviously one too many – we all know word of mouth is the biggest marketing tool.

And I hope you invest more time in teaching your employees the importance of service , especially with our current economy. Regards, Xolani Mabuza.