WORST SERVICE EVER

On the 22nd of August I reported my car ******, the description of the car , I also gave them the case number from the SAPS. During the day I received a call from your office informing me that they found the Unit in Mabopane but are yet still searching. On the 9 September 2020 I called again just for an update to see how it’s going with the search, I was told that they are still busy searching from the borders and I have not gotten a response till today from Car track, I also tried calling control room service every second day but I’m not getting any update from them as well. According to their terms and condition I do qualify for a unit recovery warranty as I have followed all the procedures in reporting my car ******. I don't know where else to escalate this matter because they don't reply to my emails and calls. I need answers from Cartrack as soon as possible , ive never skipped my premiums and I refuse to be treated this way by this company.