1 reviews | Active since Nov 2022
Worst service ever
Good day,
I have just informed Cartrack that I have traded in my vehicle and requested that the tracking unit installed in my previous car be deactivated. However, the agent advised me that I need to pay a cancellation fee of R2,000. If I do not pay this fee, I am apparently required to continue paying the monthly installments.
I find this unreasonable, considering that I no longer own the vehicle. In addition, while I was a customer, I experienced several issues with being overcharged on my monthly payments and had to contact Cartrack almost every month to have their billing errors corrected.
I would appreciate clarification on why I am being charged a cancellation fee and why I am expected to continue paying for a service on a vehicle that I no longer own.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
I understand that there is an early cancellation fee applicable under the agreement. However, I would like to respectfully request that Cartrack consider reducing the cancellation fee in my case.
I have traded in the vehicle and have already had to take out a new tracking service for my replacement vehicle, which has created additional financial commitments. Unfortunately, I am not in a financial position to pay the full cancellation fee of R2,650 at this time, especially considering my other monthly obligations.
I have also experienced several billing issues during my time as a customer, where I was overcharged on multiple occasions and had to contact Cartrack to have the charges corrected. Despite these challenges, I remained a loyal customer and continued with the service.
In light of my circumstances, I would appreciate it if Cartrack could consider a reduction of the cancellation fee or propose an alternative arrangement that would assist me in resolving this matter amicably.
I look forward to your consideration and response.
Kind regards,
Tecia Sikgobela
I understand that there is an early cancellation fee applicable under the agreement. However, I would like to respectfully request that Cartrack consider reducing the cancellation fee in my case.
I have traded in the vehicle and have already had to take out a new tracking service for my replacement vehicle, which has created additional financial commitments. Unfortunately, I am not in a financial position to pay the full cancellation fee of R2,650 at this time, especially considering my other monthly obligations.
I have also experienced several billing issues during my time as a customer, where I was overcharged on multiple occasions and had to contact Cartrack to have the charges corrected. Despite these challenges, I remained a loyal customer and continued with the service.
In light of my circumstances, I would appreciate it if Cartrack could consider a reduction of the cancellation fee or propose an alternative arrangement that would assist me in resolving this matter amicably.
I look forward to your consideration and response.
Kind regards,
Tecia Sikgobela