worst service ever

Dear car track,

I would like to express my disappointment on how my account was administrated by your company; we have tried several times to get the positioning of my company since last year however, car track has failed. Around august last year I was informed that a technician would be sent out to assist with the maintenance of the devise, I waited ever since until today no one has been sent. I just learned last week that the account has been defaulted with just over R900 when I checked my credit report, how does car track expect me to pay for a devise, which is faulty on a monthly basis? How do you go as far as debiting my account if you have defaulted it? I would like to urgently request three things from car track; - Remove the devise from my vehicle, I don’t want it anymore - Refund me all my premiums - Remove the default. These should be done by Friday the 22nd of March 2019, I want nothing to do with CAR Track.

Thank you