Worst Service Ever

<p>In July I called Cartrack to report that I suspected my unit was not working. I was told that the unit had become obsolete around February and that someone tried to call me and inform me of this. This was the first time I heard of this! We agreed that I would upgrade and this wouldn't cost me anything. When the technician came to fit the new unit, my vehicle had electrical issues and unit couldn't be fitted. I called them again end of September/beginning of October to say the electrical issue was resolved. I was told someone from Pretoria would call to set up time for unit to be fitted. That didn't happen! Since I wasn't getting any service, I decided to reverse their debits. Cartrack called to say my account was in arrears and I had to relate the story again. I was told that I would be credited for the months I paid without service and that Pretoria would call to set up date and time for fitment. Few weeks later, nothing! I called them again a couple of weeks ago to enquire when the unit will be fitted, and again I was told someone will call to set up appointment. Again, nothing. I called this morning to ask when a technician will come through and after an hour of waiting for the call, I called again to request that they please come and remove their unit. Now they want to charge me for a cancellation fee! I will be approaching the Consumer Commission because this is clearly wrong! I've been paying for months for a service that I haven't been receiving and they see nothing wrong with that. My attempts to speak to someone of authority at Cartrack have fallen on deaf ears! </p> <p> </p> <p>Current and future Cartrack clients, stay away from this company! They will want to punish you for their bad service or lack thereof and distance themselves from all responsibilities.</p>