Worst service ever

<p>Dear Car Track,</p> <p>I want to escalate the poor service I have received to management or director level. Surely a business offering such bad service will not be around for long, so I wish you all the luck.</p> <p>Against my better judgement I decided to give car track another chance after not been able to recover my Toyota Hilux over a year ago. This was due to a gentle man named Johnny from the recovery team who assured me the next time I deal with car track would be different and they would utilise a unit that could not be detect by car *******.</p> <p>I signed my new contract on Wednesday this week and was told I would get a call from scheduling. My insurance was set up from Friday on condition I get the tracking unit by the weekend.</p> <p>No phone call within 24 hours from "scheduling" so I decided to call car track and see why no one had called me to schedule it. After 6 attempts over the next 48 hours each time been put on hold passed to another operator etc I eventually raised the matter to supervisor level and received some success after about 150 rand of airtime wasted.</p> <p>The scheduling department in Durban finally called me, we set it up for 11am Sunday.</p> <p>I received the SMS to this effect. With a contact number that does not exist.</p> <p>I went shopping In the morning and was told the tracker guy rocked up at 9:30am to do the installation, no phone call, no details, I asked my land lord to tell him I would still be 30min and to please come back or wait. </p> <p>I rushed home and now I am still waiting at home for the guy and it is 12:45pm.</p> <p>I have tried calling every number possible and car track client services says they are sorry but they cannot access my file because it's a Sunday. </p> <p>Another few phone calls another 100 rand of airtime spent and still no tracker installed and my Sunday officially wasted waiting for car track.</p> <p>This service is shocking and if you can't even get this right I have lost all hope in Johnny's assurance next time we will get your car back Mr Siddall with our new high spec tracking unit.</p> <p>Do you guys even exist?????? Did you even try locate my previous vehicle???? </p> <p>Please I want an explanation an apology and reasons why I should not take this matter further.</p> <p><br />Regards, William Siddall. Sent from my iPhone</p>