MC
Melissa C
1 reviews | Active since Jun 2014
29 Aug 2024, 22:54
Worst service. Disregard for customers needs. Definitely not value for money
Debit order goes off my account every month. I needed a report for trips for a specific day from a month ago but I was told I cannot get it because my device needs maintenance. So all this time I am paying diligently but paying for nothing because your device isn't working. Frustated, I asked to cancel. I'm told no problem but because my debit order falls prior to the cancelation date (4 days), after the 20 business days notice period, I am liable to pay for the following month... the month I will not be covered... same like the months I've been paying and not covered. Cartrack is a ****. Quick to make sales but not quick to support your customers.
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Replies (1)Cartrack's replyOfficial
30 Aug 2024, 07:51Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply30 Aug 2024, 07:51
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
