Worst service and response for repairs

The worst car tracker you can get, they are quick to respond to hook you to be their client. My device on my two vehicles has not been functioning for more than 2 weeks but when I call I get transferred from one person to the other and till today still trying to find s technician to come do s repair on my two vehicles but I am sure they have technicians for new installation. Come to think of it their tracking devices failed within less than 6 months after they installed it. So right now i cannot track my car for more two weeks and hope they will refund me my monthly premium on as its as good as I do not have a tracking device on my car.