Worst service

Worst service ever. I tried to cancel the tracker because I sold my car. I was told to pay a cancellation fee of almost R3000 because they say this is a 3 year contract. I told them I was not informed about a 3 year contract nor cancellation fee. I requested for my call recording for when I took the tracker and I have been waiting for the recording since 23 December 2025. It has been almost 3 months waiting for the recording and more than 6 months paying for a car I do not have. I'm not getting any assistance. All they keep saying is the matter will be escalated. I'm so disappointed.