worst service

i had an accident with a car that had cartrack device in November 2017 - called cartrack in December 2017 - they wanted me to pay a cancellation fee - I paid it but they say I still owe car track after the deducted a debit order of their cancelation fee- I wrote the 1st review on hellopeter hoping cartack will assist - I called cartrack and a consultant from account department Samkelisiwe Mabusa whom promised to escalate the case so that my acc is on R0.00 and said I should call during this week to follow - I called today to follow up Samkelisiwe was on other call - spoke to Thembiso - he said the have not respond