1 reviews | Active since May 2015
Worst service
Pathetic. I app**** for a tracking device to be fitted on my car 2 or so weeks ago and was promised the scheduling department will give me a call the next day that never happened. I called 3 days later and was told the same thing, guess what they never called on Monday I dalled again and was told they have been unable to reach me. I requested that they verify my number. They had it wrong. The number was corrected. Yesterday I received a call that the technician will come between 9 and 5pm but will call me an hour before. Around 12:30 I got their sms confirming the 13:00 appointment. I called again at 15:00 to inform them that the technician still haven't called nor arrived, the lady who answered assured me that the branch manager will call the technician and revert back to me.I then called again at 15:30 as the manager didn't call as promised, I was put on hold and later told the tech guy will be at my place before 16:00. Guess what no one pitched. When I called again at 16:40 I got through to there automated telephone system.
This morning when I called the prayer brach the phone went to the call centre.
I narrated my story and was told they are putting me through to the technical manager. Unfortunately the system said "The person you are trying to reach is not available".
THEY HAVE LOST A CLIENT. I'm now going to sign up with one of their competitors.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
