Worst Product On The market!

It is sad that for almost 2 years, i thought i had found my home and security for my vehicle tracking, but i find myself writing this complaint due to the lack of customer service, knowledge and empathy.

I would like to lay a complaint on the service I have received so far from car track.

I just noticed that I could not locate my vehicle on my app. When I called in the customer care center, no one could explain why this was the case.

I am concerned that, if something were to happened to my car, Car Track would not be able to find, and most importantly, WHY AM I PAYING FOR A SERVICE/UNIT THAT DOES NOT WORK????

I HAVE BEEN PAYING FOR THE PAST MONTH FOR A UNIT THAT DOESN’T WORK. THE SMS WAS NOT SENT TO MY CELLPHONE NUMBER WHICH IS ***, THE TELEPHONE AGENT CONFIRMED IT WAS A DIFFERENT NUMBER IT WAS SENT TO.

Your company only offers warranty for the device for a year, because they know it will stop working after you have been locked in a 3 year contract. it is disgusting to think this are the types of SCHEMES we sign up for, companies that look for other ways to make money, by offering cheap products!